Account & Data Deletion

How to request deletion

Option A — In the TraitMatch app: Profile → Settings → Delete account → confirm (Android or iOS).

Option B — By email (if you uninstalled the app): send a message to [email protected] from your registered email with subject Account deletion request, and include your account email or phone number.

Before you delete — subscriptions

If you have an active Google Play subscription for TraitMatch, cancel it in Google Play → Payments & subscriptions (or ask [email protected] for help).

If you have an active App Store / Apple subscription, cancel it in Settings → [your name] → Subscriptions on your Apple device (or manage Apple subscriptions).

Deleting your TraitMatch account does not automatically cancel or refund store subscriptions; refunds follow Google Play or App Store policy.

What we delete

We schedule deletion promptly after your request. A short recovery window (typically up to 7 days) may apply so you can reinstate by signing in. We then delete or irreversibly anonymize personal data within 30 days of the request, as described in our Privacy Policy. Account freezing is not used as a substitute for deletion.

Limited records may be retained where required by law (for example certain billing records or unresolved safety/fraud records) for a restricted period.